Terms and Conditions

Last updated: 08-10-2026

These terms apply to all work carried out by Kilarny Pty Ltd (ABN 65 127 649 647), trading as Pressure Cleaning Perth (“we”, “us”), for you, the customer. They’re written in plain English so you know exactly where you stand before we start.

1. Your rights under Australian law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms takes away those rights. Where a term below seems to conflict with them, your legal rights win.

2. Quotes and estimates

• Quote: a firm price, usually given after we’ve seen the site or clear photos. It’s valid for 30 days.
• Estimate: a guide price given without a site visit. The final price is confirmed once we see the job.
• If the site turns out to be different from what we were told (for example the area is larger, access is harder or the build-up is much heavier), we’ll explain the change and agree a new price with you before doing the extra work.
• If you ask us to do extra work that isn’t in the quote, we’ll confirm the price with you first and add it to the invoice.
• We may update a quote before you accept it. Once you’ve accepted, the price is fixed, apart from the changes described above that we agree with you.
• Prices exclude GST unless stated. GST is added to all invoices.

3. Accepting a quote

You accept our quote by confirming in writing (email, text or signed quote) or by booking a date with us. Once accepted, the quote and these terms form our agreement. If you’re booking on behalf of the owner (for example as a property manager or tenant), you confirm you’re authorised to do so. Where more than one person accepts a quote, each is responsible for the full amount.

4. Our Iron Clad Guarantee

If you’re not happy with any part of the work, tell us before you pay and we’ll come back and make it right. If something shows up after we’ve left, let us know within 7 days, with photos if you can, and we’ll arrange a time to inspect it and fix anything that’s our responsibility, at no extra cost.

5. What we need from you

• Access to the work area at the agreed time, and to a working outside tap and power point where needed. Let us know at quoting if either isn’t available.
• Move vehicles, furniture, pot plants and loose items out of the work area before we arrive. If we need to move them, we’ll take care but can’t accept responsibility for fragile items.
• Keep children and pets clear of the work area while we work, and off freshly sealed surfaces for the time we advise.
• Close windows and doors near the work area, and tell us about any known leaks, cracked tiles, loose grout or recently painted surfaces.
• Turn off reticulation over cleaned or sealed areas for the time we advise.

6. What cleaning can and can’t do

• Some stains (for example deep rust, oil, bore water, paint or old sealer) may only lighten rather than disappear completely. We’ll tell you at quoting where we expect this, but some stains only show up once the dirt is removed.
• Cleaning can reveal existing damage that dirt, moss or mould was hiding, such as cracked tiles, loose mortar, worn coatings or failed seals. We’re not responsible for damage that was already there, and we’ll point out anything we notice.
• Water can find its way through existing gaps in roofs, windows and seals. We take care around these areas, but we can’t be responsible for water getting in through a pre-existing defect.

7. Sealing

Freshly sealed surfaces need to stay dry and free of traffic while they cure. We’ll tell you how long. Rain, reticulation or foot traffic during curing can affect the finish. If rain hits a job unexpectedly, talk to us and we’ll work out the fairest fix. If the sealer named in your quote isn’t available, we’ll only use a substitute of similar quality with your agreement.

8. Weather and rescheduling

Outdoor work depends on the weather. If it’s unsafe or will affect the result, we’ll reschedule with you as soon as possible, at no cost to you.

9. Cancelling

Please give us at least 48 hours notice if you need to cancel or move your booking. For late cancellations, or if we arrive and can’t access the site, we may charge a flat fee of $100 + GST to cover our travel and the time slot we held for you.

10. Payment

• Payment is due on completion of the job, unless we agree otherwise in writing.
• Commercial customers with an approved account pay within 14 days of invoice.
• For larger jobs we may ask for a deposit, which we’ll set out in your quote.
• We accept bank transfer, cash or cheque.
• If a payment is dishonoured, any bank fees we’re charged will be added to your account.
• For ongoing or staged work, we may pause further work until overdue amounts are paid.
• If an invoice is overdue, we’ll remind you first. Overdue amounts may attract interest at 22% per year, calculated daily, from 14 days after the due date. If it stays unpaid, we may also charge reasonable debt recovery costs, including collection agency fees.

11. Insurance jobs

Where work is carried out as part of an insurance claim, we’ll invoice the insurer or their agent as agreed. You remain responsible for any excess, and for any amount the insurer doesn’t cover that you approved.

12. Commercial and strata sites

For commercial, strata and industrial jobs, the site owner or manager agrees to tell us about site rules, inductions, hazards and access requirements before work starts, and to give reasonable notice to tenants or the public where needed.

13. Safety

We follow safe work procedures on every job. We may decline or pause any part of the work that we believe is unsafe, and we’ll talk to you about other options.

14. Insurance and liability

We carry $20 million public liability insurance. If we damage your property through our own fault, we’ll put it right. We’re not responsible for pre-existing damage or defects, or for loss caused by things outside our control. Nothing in this clause limits your rights under the Australian Consumer Law.

15. Photos

We may take photos during the job to document the site and any maintenance issues we find. We won’t publish photos showing your address or anything identifying without your permission.

16. Complaints

If something isn’t right, call Jamie or email us. Most issues are sorted with one conversation. If we can’t resolve it, you can contact Consumer Protection WA.

17. General

Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, natural disasters or emergencies. Notices under these terms can be given by email, text or post. These terms are governed by the laws of Western Australia. If any part of them is found to be unenforceable, the rest still applies. We may update these terms from time to time. The version in place when you accepted your quote applies to your job.

Pressure Cleaning Perth (Kilarny Pty Ltd, ABN 65 127 649 647)
Phone: 1300 667 818 · Email: sales@pressurecleaningperth.com.au
PO Box 747, Applecross WA 6153